4 Things to Know When Engaging with Customers on Social Media
There’s a certain kind of anxiety that sets in when a customer complains about something in a social place. Here’s how to handle it.
There’s a certain kind of anxiety that sets in when a customer complains about something in a social place. Here’s how to handle it.
Customer experience is as much a part of your brand identity as your logo, your apparel and your instructors.
Our deep dive into why reviews matter and best practices for handling them.
Customers aren’t always forthright with their feedback, so it’s on you as a business owner to figure out what you can improve on.
A negative Yelp review can be a rude awakening, but don’t panic. Here’s how to handle it.