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Category: Retention

Class Experience

7 Things Your Customers Wish You Knew

We reveal what several fitness enthusiasts really want from your studio or gym’s classes.

Customer Experience

Why Responding to Positive Reviews is Worth Your Time

It’s increasingly important for businesses to respond to all types of feedback to promote client loyalty and improve their reputation.

Customer Experience

Webinar: The Power of User Reviews

Listen in to our webinar where we explore how ClassPass reviews impact your…

Instructor Insights

How to Build a Following as an Instructor

It’s no secret that class goers have favorite instructors. How can you spot…

Customer Experience

The Importance of Onboarding Customers

Once you’ve given new clients the grand tour, continue to keep in touch with them via your most powerful tool: email.

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