Customer experience is as much a part of your brand identity as your logo, your apparel and your instructors. Listen in as ClassPass’s Director of Customer Experience Hollen Spatz explores why customer experience matters and how it can help you build customer loyalty.

In this webinar, we’ll cover:
*The different types of proactive and reactive customer support
*How you can prepare your staff for tricky scenarios—even saying no to difficult customers
*Key metrics to consider and ways to measure customer satisfaction

Access the presentation slides here.

Ready to increase your revenue? List your business for free on ClassPass, the largest global fitness and wellness network.

Ready to increase your revenue? List your business for free on ClassPass.

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