Question 1

When does my trial start?

Accepted Answer

Your trial starts the day you sign up, so you don’t have to wait to try a class.

Question 2

What does my trial include?

Accepted Answer

With your trial, you'll receive credits to book fitness classes, gym sessions or other experiences. You also get access to on-demand video workouts, audio workouts and more.

Question 3

How does my trial work?

Accepted Answer

Once you sign up, you’ll receive class credits, which you’ll use to book workouts. Simply search studios and gyms near you, select a workout and reserve your spot. Then, show up to your studio or gym and get ready to sweat!

Question 4

What are credits?

Accepted Answer

Each ClassPass workout has a dynamic credit value that changes based on factors like location, time, popularity and equipment used. When you sign up, you’ll receive a set number of credits to book the workouts you want to try.

Question 5

Why do you need my credit card information?

Accepted Answer

We charge fees for late cancels and missed reservations. If you cancel a reservation within 12 hours of the start time (or longer where noted in the booking process), you will incur a late-cancel fee. Fees vary based on studio location. Please see our [Class Cancellation Policy](https://help.classpass.com/hc/articles/207942743-What-is-the-class-cancellation-policy-) for further details.

Question 6

What happens after the trial ends?

Accepted Answer

After your trial ends, you’ll automatically renew onto a paid monthly plan.

Question 7

What is your cancellation policy and how do I cancel?

Accepted Answer

You can cancel at any time within your trial period to avoid an auto-renewal. Just go to your ClassPass account settings and click "Cancel or hold my membership."

Question 8

What if I run out of credits?

Accepted Answer

Good news—you can always add more when you are on a paid ClassPass membership! Just go to the “Add credits” tab in the app to purchase more and keep up your routine.

Question 9

What if I don’t use all of my credits?

Accepted Answer

No sweat! You can roll over up to the number of credits in your upcoming plan. For example, if your next plan includes 19 credits, you can roll over up to 19 credits into your next month, and they’ll appear in your account within 48 hours after renewal. Any additional credits you have will expire at the end of your current month and if you cancel your account, all remaining credits will be forfeited on the last day of your trial or membership.

Book gym time

Join ClassPass today to discover top-rated gyms near you. Book gym time and studio fitness classes—all with one membership.

Why ClassPass

Visit top gyms

Change your plan anytime

Access salons and spas

How ClassPass works

Get credits

Get out there

Repeat

ClassPass members love the gym

Frequently asked questions