Privacy Policy

Last Updated June 25, 2019

The ClassPass website (the “Site”) is operated by ClassPass International Holdings LLC. ClassPass is committed to respecting and protecting your privacy. To that end, we have prepared this privacy policy (“Privacy Policy”) to describe our information gathering and dissemination practices and our data protection practices for the Site. The terms “ClassPass,” “we,” “us,” and “our” refer to ClassPass Inc. and its subsidiaries and affiliates. The terms “you,” “your,” and “yours” refer to the user/customer utilizing the Site. This Privacy Policy is governed by our Terms of Use.


The Site is not intended for or directed to children, and we will not knowingly collect information from children. Any person who provides information to us through registration or in any other manner on the Site represents to ClassPass that they are 13 years of age or older. If we learn that a child has submitted personal information to us, we will attempt to delete the information as soon as possible.

Collection of Information

Personal Information” means any information which can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, or occupation. We collect the following Personal Information from you when you register for the Site: name and email address. To participate in certain activities and to obtain certain services or documents offered on the Site, you may be asked to provide additional Personal Information such as phone number, billing address and credit card information. We endeavor to limit our requests for Personal Information to information we believe is reasonably necessary to achieve our purposes as described in the “Information Use” section below. Any Personal Information received in communication or in material you transmit to the Site by electronic mail or otherwise are and will be treated in accordance with this Privacy Policy.

Information Use

ClassPass uses Personal Information for several general purposes:

  • to provide you with service information, and news,
  • to support the services offered on the Site,
  • to contact you for feedback about our services,
  • to conduct research about ClassPass’s customer base or services,
  • to fulfill your reservation and purchase requests,
  • to process your payments including credit checks and collection,
  • to notify you of technical updates or changes in policy, or
  • to contact you for our own marketing and promotional purposes.

We may use non-Personal Information such as demographic data to analyze and develop our marketing strategy and further improve the Site and our services.

Information Sharing and Disclosure

We will not sell or rent your Personal Information to third parties except as described in this Privacy Policy. We may disclose your Personal Information to other companies or people under any of the following circumstances:

  • to any applicable venue, studio, instructor, or other service provider for each class or activity that you sign up for on the Site.
  • if sharing the information is reasonably necessary to provide a service that you have requested.
  • to keep you up to date on the latest product announcements, software updates, special offers, or other information we think you would like to hear about either from us or from our business partners (unless you have opted out of these types of communications).
  • if we believe in good faith that we are required to do so by law, in connection with litigation, to prevent a crime, or to protect personal safety, the public, or the Site.
  • in connection with a sale or merger with another entity or if ClassPass should ever file for bankruptcy or have its assets sold to another entity.
  • when we otherwise have your consent to share the information.
  • ClassPass may also share non-Personal Information with third parties (e.g. aggregate or demographic data).


When we collect your contact information from you, you will have the opportunity to indicate your preferences to receive direct marketing or market research information.


You may correct, amend, or delete your Personal Information by editing your profile on the Site or by contacting us.


We are committed to protecting Personal Information from loss, misuse, disclosure, alteration, unauthorized access, and destruction. ClassPass takes reasonable precautions to safeguard the confidentiality of Personal Information. We protect the security of your Personal Information during transmission to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

Third Party Sites

The Site may contain links to other sites. ClassPass is not responsible for the privacy practices of such other sites. We encourage our users to be aware when leaving the Site to read the privacy statements of each site that collects Personal Information.


We use third-party advertising companies to serve advertisements on our behalf. These companies may use a cookie or an action tag, also known as a Web Beacon or a 1 pixel .gif file, to tailor the advertisements you see on this Website and other sites, to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. The cookies, action tags or similar files do not contain any Personal Information.

You can learn more about targeted advertising, its benefits and your choices by going to The targeted advertising companies we work with are members of the Network Advertising Initiative. The NAI allows you to limit targeted advertising from its members by using an opt-out tool available on the NAI website at

Your Consent to this Privacy Policy

By using this Site, you agree to this Privacy Policy. We may occasionally update this Privacy Policy. The date of the most recent update of this document will always be displayed at the beginning of this page. If we change our Privacy Policy, we will post those changes on If we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify users via email (if an email address has been provided) or display a notice on We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.

Contacting ClassPass

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

Attention: Chief Privacy Officer

ClassPass Inc.
P.O. Box 20103
Greeley Sq Station
New York, NY 10001

Or contact us here.