Get ClassPass

Launch Associate

International in London

ClassPass - the largest all-access fitness membership with a global network of premium studios is aggressively growing its international business.

Over the past year we have launched in over 25 international markets and this pace of expansion is set to continue!

About the right team member:

In this role, you will successfully onboard venues onto the platform. This entails communicating with studio partners, tracking the partner’s journey from handoff to launch, creating the partner’s page, setting up pricing, and confirming that the partner fully understands the ClassPass business model. Additionally you will assist in all integration setup including, overseeing successful setup, troubleshooting any technical issues, and confirming test reservations.

Responsibilities:

  • Manage and oversee the partner on-boarding process by assisting new studio partners with their ClassPass venue page, schedule build out and spot allocation to increase their overall revenue potential on ClassPass 
  • Monitor and prioritise all venue integrations to ensure successful setup, while tracking and troubleshooting any technical bugs and integration failures across studio partners
  • Understand the ClassPass integration with outside booking platforms in order to advise the Partner Success team on how to fix potential roadblocks
  • Work cross-functionally with the Partner Development team, Partner Success team and integrations providing clear feedback and suggesting solutions as it relates to critical topics core to our operations and execution
  • Understand and track the ClassPass product portfolio and pricing structure for studio partners
  • Implement improvements to the on-boarding experience and learn the ClassPass systems and tools including SalesForce, pricing setup and studio booking integration sites
  • Modify the on-boarding experience when needed as we introduce new inventory to the platform 

Requirements:

  • A detail-oriented approach to executing tasks and an ability to manage multiple projects at once
  • A team player comfortable with an ever-changing startup environment and working with a remote team  
  • Proactive communicator who takes ownership and accountability of the Launch pipeline
  • Right to work in the UK 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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