Get ClassPass

Sales Support Engineer

Engineering in New York, San Francisco or Missoula

About ClassPass:

ClassPass is transforming the $10B fitness industry by connecting people to over 1M studio fitness classes and inspiring them to live more actively. Founded in 2013, we’ve built the world’s leading fitness membership through deep investments in cutting-edge, proprietary technology, a global brand and an unparalleled community. We’re revolutionizing fitness, and even after being recognized as one of Forbes’ Next Billion-Dollar Startups, we believe we’re just getting started.  

About the role:

The Corporate Sales Support Engineer is an integral part of our quickly growing corporate channel, and will help facilitate, drive and manage the technology evaluation stage of the sales process. You will work closely with our sales team and engineering organization in both a pre and post-sales capacity. You will develop materials to ensure the successful technical review and subsequent execution of any technical requirements as a result of closing the deal. You will be both customer facing, supporting the technical side of the sale, as well as internally driving the engineering requirements to completion.  This is a position for someone with both technical knowledge and sales skills.

Responsibilities:

  • Work closely with the sales team to technically advise customers about the ClassPass platform
  • Explain, train and enable the sales team and customers on the technical and functional aspects of the product
  • Be familiar with all technical aspects and issues regarding the ClassPass product
  • Coordinate with Product Management to drive engineering changes or updates based on technical requests / customer need.
  • Ensure a high level of customer satisfaction

Requirements:

  • Three years of experience providing technical pre-sales support selling into Fortune 500 companies
  • Comfortable working in a fast moving, ambiguous environment with a high degree of autonomy
  • Drives for results and ultimately focused on helping to close the deal as the first priority, and pushes internally to ensure we are able to deliver for the customer as needed

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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