ClassPass Concierge is a beta program through which concierges book appointments for ClassPass members at businesses that are not ClassPass partners. Through Concierge, ClassPass helps its members discover small businesses in their area and drives more traffic to those businesses.
How ClassPass Concierge works
The concierge service works similarly to a hotel concierge.
ClassPass lists local businesses for ClassPass members to discover
ClassPass members request a booking at a business using their ClassPass credits
ClassPass reaches out directly to the business to request a reservation and identifies the reservation is being made on behalf of a ClassPass member
If the business accepts the reservation, ClassPass pays the business the full service rate prior to the time of service
Reservations requested by Concierge are only confirmed with the ClassPass member if the business accepts the appointment. Additionally, ClassPass honors all requests to remove listed businesses from the program and from ClassPass’ platform.
Why did ClassPass start this service?
The Concierge service gives ClassPass members the ability to request a wider array of services while sending revenue directly back into their communities. Concierge businesses are paid 100% of the direct rates for their services.
Advantages of becoming a ClassPass partner
Businesses who are part of the Concierge program have the option of becoming ClassPass partners. A significant number of Concierge participants have chosen to do so, and as a result, have had the opportunity to benefit from the partnership and earn additional revenue. Once a business has partnered with ClassPass, they receive access to a suite of tools to grow their business, including:
The opportunity to earn more revenue with minimal effort
Automated appointment notifications
In-depth analytics and reviews
Direct deposit
Free marketing tools (e.g.: campaigns to welcome customers back)
Looking for more information?
If you are a business owner looking to learn more about ClassPass' Concierge beta program or looking to modify content on your business listing, please provide your details in this form and we’ll be in touch. If you are a business interested in opting out of ClassPass Concierge, click here.