Question 1

What’s included in my free trial?

Accepted Answer

Your trial allows you to book at a sampling of top studios near you with free ClassPass credits. Once you start a membership, you’ll get access to our entire inventory of studios, gyms, salons & spas.

Question 2

Where can I use my ClassPass credits?

Accepted Answer

Short answer, thousands of places. [Tap here](https://classpass.com/search) to find classes and appointments at the best studios, salons and spas near you.

Question 3

How can I save by booking through ClassPass?

Accepted Answer

ClassPass members have access to special rates at the top studios, salons and spas. Not only can you save more with a ClassPass membership than booking directly, you have the flexibility to use your credits where and how you want to.

Question 4

How do I know how much a class or appointment costs in credits?

Accepted Answer

After signing up, you’ll be able to see the credit value for a class or appointment, which varies based on popularity, time and reservation type.

Question 5

What if I run out of credits?

Accepted Answer

Don’t sweat — you can always add more when you are on a paid ClassPass membership. Just go to the “Add credits” tab in the app to purchase more and keep up your routine.

Question 6

What happens if I cancel a reservation?

Accepted Answer

You’ll be able to see each reservation’s cancellation window when booking (it’s usually 12 hours). If you cancel a booking in time, we won’t charge you, and the credits you used to book will automatically be returned to your account. If you cancel late, you’ll receive a [late cancellation fee](https://help.classpass.com/hc/en-us/articles/207942743-What-is-the-class-cancellation-policy).

Question 7

What happens if I miss a reservation?

Accepted Answer

If you miss a booking without cancelling, you’ll get your credits back and be charged a [missed reservation fee](https://help.classpass.com/hc/en-us/articles/207942743-What-is-the-class-cancellation-policy).

Question 8

What is your membership cancellation policy, and how do I cancel?

Accepted Answer

Although we’ll be sad to see you go, you’re easily able to cancel your membership at any time by following [these steps](https://help.classpass.com/hc/en-us/articles/204578119-How-do-I-cancel-my-ClassPass-membership- "How Do I Cancel My ClassPass Membership?"). You can also cancel your trial at any time, and we’ll remind you of your renewal terms before your trial ends.

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