Question 1

What are class credits?

Accepted Answer

Each ClassPass workout has a dynamic credit value that changes based on factors like location, time, popularity and equipment used. When you sign up, you’ll receive a set number of credits to book the workouts you want to try.

Question 2

Why do you need my credit card information?

Accepted Answer

We charge fees for late cancels and missed reservations. If you cancel a reservation within 12 hours of the start time (or longer where noted in the booking process), you will incur a late-cancel fee. Fees vary based on studio location. Please see our [Class Cancellation Policy](https://help.classpass.com/hc/articles/207942743-What-is-the-class-cancellation-policy-) for further details.

Question 3

What if I run out of credits?

Accepted Answer

Good news, you can always add more! Just go to the “Add credits” tab in the app to purchase more and keep up your routine.

Question 4

What if I don’t use all of my credits?

Accepted Answer

Don’t sweat — your credits roll over when you are on a paid ClassPass membership! Once you become a paying member of ClassPass, you can roll over up to the number of credits in your next month’s plan. For example, if your next month’s plan includes 19 credits, you can roll over up to 19 credits into that month, and they’ll appear in your account up to 48 hours after renewal. Any additional credits you have will expire at the end of the month and if you decide to cancel, all remaining credits will be forfeited on the last day of your membership.

If you are on a trial, you will have access to your free credits until your trial end date. After this date, any leftover credits from the trial will expire. If you purchased any top-up credits or credit bundles during your trial, they will roll over into your next month.

What are credits?

How to use your credits

6-credit plan

25-credit plan

80-credit plan