Question 1

How does my trial work?

Accepted Answer

Once you sign up, you’ll receive class credits, which you’ll use to book workouts. Simply search studios and gyms near you, select a workout and reserve your spot. Then, show up to your studio or gym and get ready to sweat!

Question 2

What does my free trial include?

Accepted Answer

With your free trial, you'll receive credits to book fitness classes, gym sessions or other experiences. You also get access to on-demand video workouts, audio workouts and more.

Question 3

When does my trial start?

Accepted Answer

Your trial starts the day you sign up, so you don’t have to wait to try a class.

Question 4

What are class credits?

Accepted Answer

Each ClassPass workout has a dynamic credit value that changes based on factors like location, time, popularity and equipment used. When you sign up, you’ll receive a set number of credits to book the workouts you want to try.

Question 5

Why do you need my credit card information?

Accepted Answer

We charge fees for late cancels and missed classes. If you cancel a reservation within 12 hours of the start time (or longer where noted in the booking process), you will be charged {lateCancelFee}. If you miss a reservation without cancelling, you will be charged {missedClassFee}. Fees vary based on studio location. Please see our [Class Cancellation Policy](https://help.classpass.com/hc/articles/207942743-What-is-the-class-cancellation-policy-) for further details.

Question 6

What happens after the trial ends?

Accepted Answer

After your trial period ends, your trial will automatically renew into a monthly plan.

Question 7

What is your cancellation policy, and how do I cancel?

Accepted Answer

You can cancel at any time within your trial period to avoid an auto-renewal. Just go to your ClassPass account settings and click "Cancel or hold my membership."

Question 8

What if I run out of credits?

Accepted Answer

Good news, you can always add more! Just go to the “Add credits” tab in the app to purchase more and keep up your routine.

Question 9

What if I don’t use all of my credits?

Accepted Answer

Don’t sweat — you won’t lose them! You can roll over up to the number of credits in your upcoming plan. For example, if your next plan includes 19 credits, you can roll over up to 19 credits into your next month, and they’ll appear in your account up to 48 hours after renewal. Any additional credits you have will expire at the end of your current month and if you cancel your account, all remaining credits will be forfeited on the last day of your trial or membership.

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Available plans on ClassPass

How ClassPass works

Customizable memberships with no commitments

Get more credits when you need

Roll over unused credits

Change, freeze or cancel your plan

Access every class, studio and spa - no restrictions

No blackout partners

No visit limits

No contracts or commitments

No extra steps

Common questions