Customer Experience Associate (Spanish Speaking)
ClassPass - the largest all-access fitness membership with a global network of premium studios is aggressively growing its international business.
Over the past year we have launched in over 20 international markets and this pace of expansion is set to continue!
About the right team member:
Our Customer Experience team is the most rapidly growing team at ClassPass and we pride ourselves on delivering incredible service to our valuable members. In this role, you have the opportunity to learn the ins-and-outs of ClassPass, provide an exceptional customer experience, and build up other skills in analytics, sales, copywriting, and more.
Sounds great, but what will I actually do?
- Respond to customer inquiries via email, live chat, and social in both languages
- Identify site and app issues, and communicate properly to all internal teams
- Maintain a high satisfaction rating while hitting daily targets of customer responses
- Think creatively about how to optimise each customer’s experience
- Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies
What we are looking for:
- Fluent in both written and verbal English and Spanish
- Positive, helpful and supportive - willing to take on any task, no matter how big or small
- An excellent writer and communicator with a keen eye for detail and grammar
- Fast learner and eager to tackle new challenges every day
- A team player and comfortable with an ever-changing startup environment
- Flexible and adaptable to accommodate needs of the business in peak times
- Eligible to work in Spain
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.