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National Account Associate

Partnerships in New York, San Francisco, Missoula

About the Role:

In this role, you are the face of ClassPass to our fitness partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels. This role provides the opportunity to learn the ins-and-outs of ClassPass and the fitness industry, develop client management skills and cultivate relationships with select partners.

The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships.

This is a role for those who have an interest in working with enterprise/national businesses and franchisees and are looking to build a career in Account Management and Client Services.

Responsibilities:

  • Works closely with Account Manager on transactional support across assigned partners
  • Work directly with enterprise-level, national partners and owns relationship with a subset of assigned partners
  • Drives and completes ad hoc projects
  • Respond to a high volume of emails
  • Deliver outstanding service to partners (studio, gym, wellness, etc.)
  • Master the ClassPass product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies
  • Consistently meet daily KPIs (key performance indicators) and quarterly OKRs (objective and key results)
  • Identify integration/tech issues and communicate properly to all internal teams
  • Leverage negotiation and persuasion skills to retain partners, increase product adoption and engage in custom negotiations
  • Identify and escalate operational inefficiencies that could allow us to provide partners higher quality service, more quickly

Requirements:

  • Bachelor’s degree
  • 2+ years of experience in client management, client support or similar role
  • Excel, SFDC, Tableau experience strongly recommended (not required)
  • Strong written and verbal communication skills
  • Strong interest in working with enterprise-level, national partners
  • Comfortable with data (or displays interest in learning)
  • Ability to learn, understand and follow processes
  • Attention to detail and ability to prioritize workload
  • Proven ability to balance added responsibilities with core expectations and goals
  • Proven success of achieving defined goals
  • Mastery and comfort with negotiation conversations
  • Displays strong ability to work closely with others

Additional Facts:

  • SF, NY, MT
  • Benefits include medical coverage, vacation time, and ClassPass membership
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