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Product Support & Integrations Specialist

International in Singapore

About the right team member:

With the rapid expansion of ClassPass internationally, an opportunity has arisen for a new team member to join ClassPass to handle post-launch troubleshooting requests for APAC!

Sounds great, but what will I actually do?

  • Oversee bug reporting for International team, including initial troubleshooting, prioritisation and assist Product Support & Integrations Lead with escalation to Product & Engineering team
  • Monitor and prioritise failure rates of integrations and proactively work with integration partners when failures arise
  • Understand the ClassPass integration with outside booking platforms in order to advise the Partner Success team on how to fix potential issues
  • Understand and track the ClassPass product portfolio and communicate feedback effectively back to New York HQ
  • Implement improvements to bug tracking and reporting process
  • Oversee and execute additional projects. Examples of needs that have come up in the past include: competitive analysis, overseeing manual tagging efforts, “free class” and “workshop” clean ups

What we are looking for:

  • Strong written and verbal communication skills
  • Able to manage internal/external stakeholders 
  • A self starter who can work autonomously 
  • Attention to detail and ability to prioritise workload
  • Experience working with API & integration technologies 
  • Right to work in the Singapore

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